Frequently Asked Questions

Women really do need to talk more than men. 13,000 more words to be precise. So this means your gunna have some questions right?

So here we’ve tried to read your mind and come up with the most frequently asked questions, but that’s like trying to find a needle in a hay stack…So if we ain’t got your into your brain correctly pick ours now.

We have collected the most important and frequently asked question about shopping online with us… If you are still unsure, please fee to contact us for more information. We love to hear from our valued customers on how we can improve our service to you.

How much is the shipping cost?

FREE Shipping for all orders over $100.00.
And a flat rate of $4.50 to Australia, USA & Canada.

If you want Neon Bimbo in your world, let us know your interest in our products. If you want to deliver to your country just connect with us and we may be able to help.

Contact us via help@neonbimbo.com or click here

What methods of payment do you accept?

We proudly accept PayPal, Visa, Mastercard & American Express.

Is it safe to shop on your website?

Totes it is. On a serious note we understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access neonbimbo.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

What Countries do you deliver too?

We currently only accept orders to Australia, USA & Canada… If you want Neon Bimbo in your world, let us know your interest in our products. If you want to deliver to your country just connect with us and we may be able to help.

Contact us via help@neonbimbo.com or click here

How can I track my order?

After shipping your item(s), you can track your package from a link provided in your email confirmation. If your order comes from multiple suppliers you may have multiple tracking links and can track individually.

I am still waiting for my item to arrive. What shall I do?

First of all, you can try to track your package(s) from the link provided in email confirmation, otherwise please reach out to Neon Bimbo with your Order ID so we can look into this further for you.

Click here to contact Neon Bimbo or email us at help@neonbimbo.com.

How are my items shipped?

Your items are shipped by our fulfillment center and will usually reach you via your local postal service in your location.

What time are deliveries usually made?

Our products are usually delivered during local business hours (i.e. Monday to Friday, 9am-5pm) by the local postal system. Just make sure you have that towel covering you up for the postman ;)

What happens if I am not at home?

Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up. They will also leave a note to make you aware of it.

Where do you ship from?

Generally, most of the orders are shipped from our Asia-based warehouse due to convenient logistics.

I inserted the wrong delivery address. What shall I do?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we will be more than happy to change it for you. Normally, if you don’t reach us within 3 hours from the purchase, it is very unlikely that we will still be able to change the shipping address for you.

Just contact us with your full, correct address along with your order number. Email help@neonbimbo.com or click here and we will update your details.

How long will it take to receive my orders?

Australia
Delivery will take between 12 and 16 business days on average.

Untied States
Delivery will take between 7 and 16 business days on average.

Canada
Delivery will take between 12 and 20 business days on average.

In General, please, be patient with your orders as they will inevitably be delivered, allow between 20 and 30 business days before reaching out to the customer service team.

Can I change my billing address?

Yes, you can edit your Billing addresses in your Account by clicking here. But Billing addresses any concurrent orders are currently non editable to prevent and minimize fraud from happening. Please note that all details submitted to us are final.

Do I have to pay for eventual customs duties and/or import taxes?

Neon Bimbo can not be held responsible for any import charges made by your country’s customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.

Neon Bimbo is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims with the local post.

Finally, Neon Bimbo is NOT responsible for delays caused by customs department in the customer own country, and the customer must take care of all the communications with the local entities (i.e. customs office and local delivery company) in order to ensure the proper and smooth delivery of the items.

Can I return the item if I don't like it?

Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us at help@belfordwatches.com, as proof of delivery.

Please, also check out our Refund Policy in full here.

Will you refund me the shipping costs?

Depending on the item and reason, refunds are available to those who qualify. Please, also check out our Refund Policy in full here.

Can I return the item and exchange it with something else?

Provided that the returned item is in perfect conditions, exchanges are possible. Please drop us an email at help@belfordwatches.com and we will sort something out for you!

Please, also check out our Refund Policy in full here.

I have changed my mind about the item, what shall I do?

If you have changed your mind about your order, please email us as soon as possible at help@neonbimbo.com and let us know what’s happening. Our team will be happy to assist you in finding a solution.

However, we cannot guarantee we will be able to accommodate your requests if you don’t email us within 3 hours from the purchase time.

Can I still change my order after 24 hours from making the purchase?

Unfortunately, no. All orders will be processed after 24 hours, and therefore not changeable.

We can guarantee to be able to accommodate your request if you email us (with full information about the change) at help@neonbimbo.com within 3 hours from making the purchase.

Can I still change my order after I received the shipping confirmation?

Unfortunately, no. All orders that have left our warehouse are final and not changeable.

What is your Refund Policy?

All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of Neon Bimbo, given the following conditions:

  • Request(s) for returns are accepted within 14 working days from delivery.
  • All items must be returned in their delivered state, along with all of its parts and tags & original packaging.
  • Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.
  • Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s).
  • The return fee will be solely be rendered by the buyer.
  • The customer is entitled to a reshipment or refund if the order is still undelivered after 60 working days from the time the order was picked up by the courier (this can be refer to as “the earliest update visible on tracking information”).

Please, also check out our Refund Policy in full here.

How long does it take to receive the refund?

Once agreed the issue of a refund, this takes up to 14 working days to be processed, depending on the system you used to pay with.

I did not receive my refund yet. What shall I do?

Please notify us immediately via email at help@neonbimbo.com should you have not receive after 14 working days. A member of our staff will be happy to sort this out for you.

I did not receive a confirmation email. What shall I do?

If you have not received any emails from us confirming your purchase, do let us know immediately via email at help@neonbimbo.com with your full name and shipping address, and we will help to sort this out quickly.

Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.